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Version 1.0

voteMe.live is operated out of Ghana and processes payments through Paystack. We never share voter details with organizers beyond what the event's registration settings authorize. Tickets are signed with a rotatable HMAC key so a compromised scanner cannot forge entries. Read more in our privacy policy and how it works.

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  5. How to find and manage your tickets
Account·2 min read·1 views

How to find and manage your tickets

Look up your event tickets, download QR codes, transfer a ticket, or request a refund from My Tickets.

Up to date
·Applies to all plan tiers

On this page

  • How to find and manage your tickets
  • Looking up your tickets
  • What you can do from My Tickets
  • Download your QR code
  • Your short code fallback
  • Download PDF
  • Transfer your ticket
  • Request a refund
  • Resend confirmation email
  • USSD ticket buyers

How to find and manage your tickets

You can access your event tickets at any time from voteme.live/my-tickets.

Looking up your tickets

Enter the email address and access code you used when purchasing. Your tickets are displayed grouped by event.

What you can do from My Tickets

Download your QR code

Each ticket shows a signed QR code that refreshes every 30 seconds for security. Download it or screenshot it for entry at the gate. You can also display it directly from your phone.

Your short code fallback

Below the QR code, you will see a 6-digit short code. If the scanner cannot read your QR, give this code to the gate staff and they can enter it manually.

Download PDF

Download a PDF version of your ticket for printing or saving offline.

Transfer your ticket

If you cannot attend, transfer your ticket to a friend. Click Transfer, enter the recipient's name, email, and phone, and they will receive an email to accept the ticket. See the Ticket transfers and refunds article for full details.

Request a refund

If the event's refund policy allows it, you can request a refund here. The refund amount and window depend on the organiser's policy shown on the event page.

Resend confirmation email

If you lost your confirmation email, click Resend email to send it again to your registered email address.

USSD ticket buyers

If you purchased your ticket via USSD and received an SMS with a short code, you can also look up your ticket at voteme.live/my-tickets using your email and access code if you provided them during the USSD flow. If you did not provide an email during USSD purchase, show your SMS to the gate staff at the event.

On this page

  • How to find and manage your tickets
  • Looking up your tickets
  • What you can do from My Tickets
  • Download your QR code
  • Your short code fallback
  • Download PDF
  • Transfer your ticket
  • Request a refund
  • Resend confirmation email
  • USSD ticket buyers

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Related articles

Ticket transfers and refunds

How ticketing works on voteMe.live

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How to Find and Manage Your Tickets — voteMe.live Help — voteMe.live Help · voteMe.live