Ticket transfers and refunds

Ticket transfers and refunds

Ticket transfers

voteMe.live supports ticket transfers between buyers. If a buyer can no longer attend, they can transfer their ticket to another person.

How to transfer a ticket

1. 1Go to voteme.live/my-tickets and look up your order with your email and access code
2. 2Click "Transfer" next to the ticket
3. 3Enter the new holder's name, email, and phone number
4. 4The recipient receives an email with a secure single-use transfer link
5. 5The recipient clicks the link, verifies their details, and accepts the ticket
6. 6The ticket is now in the recipient's name with a new QR code

Transfer limits

By default, each ticket can be transferred once. If the organiser has adjusted this, the limit shown on your ticket detail page will reflect their policy.

Transfers allowed by organiser

Transfers are only available if the organiser has enabled them for the event. If you do not see a Transfer button, the organiser has disabled transfers.

Refunds

Refund policy

Each organiser sets their own refund policy for their event. The policy specifies:

• Whether refunds are allowed at all
• The refund window (e.g. more than 48 hours before the event start)
• The refund percentage (e.g. 80% of the ticket price)

The platform enforces this policy — refunds outside the window or beyond the percentage are not permitted.

How to request a refund

1. 1Go to voteme.live/my-tickets
2. 2Find the ticket you want to refund
3. 3Click "Request refund"
4. 4Confirm the refund terms shown

If the refund is within the policy window, it is processed automatically. The refund amount (minus any non-refundable fees) returns to your original payment method via Paystack. Mobile Money refunds typically arrive within 1 business day.

After a refund

Refunded tickets are immediately invalidated. The QR code and short code no longer work at the gate.

Can I get a refund for a USSD-purchased ticket?

Yes. Visit voteme.live/my-tickets, look up your order, and follow the same refund steps. If you do not have internet, contact the event organiser directly.