Refund policy overview

Refund policy overview

This article explains how refunds work across the different payment types on voteMe.live. For the full legal policy, see the Refund Policy at voteme.live/legal/refunds.

Ticket refunds

Ticket refunds are controlled by the event organiser. Each organiser sets:

• Whether refunds are permitted
• The refund window (e.g. "refunds only available more than 48 hours before the event")
• The refund percentage (e.g. 80%)

The platform enforces the organiser's stated policy. If an event's policy does not allow refunds, voteMe.live cannot override this. Always check the refund policy on the event's ticket page before purchasing.

To request a refund, go to voteme.live/my-tickets and follow the steps there.

Vote payment refunds

Paid votes are non-refundable. Once a vote payment has been confirmed by Paystack and the votes have been credited to the contestant, the transaction cannot be reversed.

In exceptional circumstances (for example, if the event is cancelled by the organiser), contact support at voteme.live/contact and we will review the situation.

Nomination fee refunds

Paid nomination fees are non-refundable once the nomination has been submitted and accepted.

Platform fee

The platform fee (10% for voting, 5% for other paid features) is non-refundable in all cases. This covers the cost of payment processing and platform operations.

Paystack processing fees

Paystack's transaction processing fees are non-refundable regardless of the reason for refund, as Paystack charges these fees at the time of transaction.

Disputes

If you believe a charge was made in error, contact support at voteme.live/contact with the transaction reference, your email, and a description of the issue. We will investigate and respond within 2 business days.