Scanning tickets at the gate

Scanning tickets at the gate

The voteMe.live gate scanner is a web PWA (Progressive Web App) built into your event dashboard. It works on any phone or tablet with a camera.

Setting up the scanner

Go to Events → [your event] → Scanner in your dashboard. The scanner opens a camera view that automatically detects ticket QR codes. No app download is required.

Who can scan

• The event owner
• Team members with the scanner role (canScanTickets permission)
• Team members with the manager role

To add a scanner, go to Events → Members and invite them with the "Scanner" role preset. They will receive an email invitation and can access the scanner from their own device after accepting.

Scanning a ticket

Point the camera at the buyer's QR code. The scanner will display one of the following results within one second:

• Valid (green) — ticket is genuine and has not been used. The ticket is marked as used.
• Already used (orange) — ticket was already scanned. Show the holder name to investigate.
• Voided (red) — the organiser voided this ticket. Do not allow entry.
• Refunded (red) — ticket was refunded. Do not allow entry.
• Wrong event (orange) — the QR is genuine but belongs to a different event.
• Invalid (red) — QR could not be verified. May be a forged or corrupted code.

Short code fallback

If the QR code cannot be scanned (damaged ticket, low brightness), tap "Enter code manually" and type the 6-digit short code printed on the ticket. This is the backup validation method.

Offline mode

The scanner works without internet using IndexedDB. Scans are queued locally and uploaded when connectivity returns. A yellow banner appears when you are in offline mode. Once back online, all queued scans are processed and tickets are marked as used.

Be aware: in offline mode, the scanner cannot check for already-used tickets in real time. If two entry points are both offline simultaneously and scan the same ticket, both will show "valid". This is why internet connectivity at the gate is recommended.

After the event

The Tickets tab in your dashboard shows every scan with timestamp, scanner name, and result. This is the immutable attendance record for your event.